Sign-in issues on custom portal addresses

Resolved·Degraded performance

Sign-in to Portals using custom portal addresses has been restored for guest and auxiliary users. We have deployed a fix, and the issue is resolved.

Thu, Oct 15, 2026, 02:04 PM

(5 days ago)

Affected components

Oct 15, 2026, 01:06 PM

02:04 PM

Dashboard

Updates

Resolved

Sign-in to Portals using custom portal addresses has been restored for guest and auxiliary users. We have deployed a fix, and the issue is resolved.

Thu, Oct 15, 2026, 02:04 PM

Identified

Some guest and auxiliary users are experiencing issues logging into Portals using custom portal addresses. We have identified the issue and are working on a fix.

Thu, Oct 15, 2026, 01:06 PM(57 minutes earlier)